FAQ

Are your products handmade?

Yes. Our soaps, candles, and botanical oils are handcrafted in small batches with great attention to quality, using carefully selected natural ingredients whenever possible.

Are your products vegan?

Most of our products are 100% vegan. Individual product pages clearly indicate the ingredients and any specific certifications.

Are your products cruelty-free?

Absolutely. Maison Buttercup never tests on animals, and we work with suppliers who share the same commitment.

What ingredients do you use?

We carefully select premium botanical ingredients, plant-based oils, natural waxes, and high-quality essential oils to create products that are both effective and gentle.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times depend on your location and the shipping method selected at checkout.

Do you ship internationally?

We currently ship within the United States. International shipping may become available in the future.

What is your return policy?

If you're not completely satisfied with your purchase, please contact us within 30 days of delivery. For full details, please visit our Return & Refund Policy.

Can I cancel or change my order?

If your order has not yet been processed, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible.

Are your candles made with natural wax?

Yes. Our candles are crafted using premium natural soy wax and carefully selected botanical fragrances and essential oils for a clean, long-lasting burn.

How should I care for handmade soaps?

Store your soap in a dry place between uses and allow it to drain properly. This helps extend its life and maintain its quality.

Are your essential oils safe for skin?

Some botanical oils are suitable for topical use, while others are intended for aromatherapy or home fragrance. Always read the product instructions before use and perform a patch test when appropriate.